Duty of Candour

Since 27 November 2014 all NHS bodies are legally required to meet the Duty of Candour.

The Duty of Candour requires healthcare providers to be open and transparent with those who use their services in relation to their care and treatment, and specifically when things go wrong.

When there are serious incidents at EPUT, we discuss these with the people involved and their relatives and carers, and share the results of the investigation.  The Duty of Candour goes beyond this and includes patient safety incidents that result in moderate harm and prolonged psychological harm.

To meet the requirements of the Duty of Candour we must:

  • Ensure we all act in an open and transparent way with our patients and their relatives
  • Tell the patient/relative as soon as possible if a safety incident has occurred, including what the incident was and provide them with the necessary support
  • Offer an apology and let the patient/relative know what we are going to be doing about it
  • Follow this up by giving the same information in writing, and provide an update on the enquiries

The fit and proper persons requirement within the Duty of Candour outlines what providers should do to make clear that directors are responsible for the overall quality and safety of care.

The duty of candour explains what they should do to make sure they are open and honest with people when something goes wrong with their care and treatment.