Accessible Information Standard

The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, Easyread, braille or using a British Sign Language (BSL) interpreter.

All healthcare and social care professionals at EPUT are expected to identify and record information and communication needs with patients and service users as early as possible and at review of care and treatment.

As part of the accessible information standard, our staff who interact with service users or patients must do five things:

  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

There is more information about the Accessible Information Standard, including the Specification and Implementation Guidance, on the NHS England website at