Accessible Information Standard

The Accessible Information Standard helps people with a disability, impairment or sensory loss get information that they can easily read or understand so that they can ask for and receive the right services. Examples of the types of support that are available include large print, Easyread, braille and using a British Sign Language (BSL) interpreter.

All EPUT clinical staff should discuss and record information and communication needs with people at the beginning of, during and when reviewing their care and treatment, and this is part of the training we provide to staff

To meet the Accessible Information Standard, our staff must do five things:

  • Ask people if they have any information or communication needs, and find out how to meet these needs
  • Record those needs clearly in a specific way
  • Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met
  • Share information about people’s information and communication needs with other NHS and adult social care providers, when they have permission to do so
  • Make sure that people receive information they can access and understand, and receive communication support if they need it.

There is more information about the Accessible Information Standard, including the Specification and Implementation Guidance, on the NHS England website at