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Accessibility statement

This accessibility statement applies to

This website is run by Essex Partnership University NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Our staff receive training during their induction on how to support people accessing our services. Our Equality and Inclusion Sub-Committee review requests for interpreting and translation on a quarterly bases to ensure that the needs of our communities are supported.

AbilityNet is a national charity that helps people who have a disability use computers and the internet.

The AbilityNet website gives guidance on adjusting your computer to meet your needs. This includes things like:

  • making text larger
  • hearing options
  • changing your keyboard, mouse, phone and tablet settings.

We know some parts of this website are not fully accessible:

  • video streams do not have captions
  • you cannot skip to the main content when using a screen reader
  • not all images have alternative text
  • Although we have a screen reader, our PDFs are not fully accessible

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact:


We’ll consider your request and get back to you in two working days.

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team: or call 0300 123 0808.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Essex Partnership NHS Foundation Trust aims to meet Web Content Accessibility Guidelines (WCAG) 2.1 at the AA standard. These guidelines are a worldwide standard aimed at making websites more user friendly for everyone.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by April 2022 when we develop our new website.
  • We publish PDFs on our website including some of our patient information leaflets. Although we have a screen reader, some PDFs are not fully accessible. From September 2020, any new PDFs or Word documents we publish will meet accessibility standards.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

Job vacancy pages is built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

We have assessed the cost of making all of the PDFs published on our website fully accessible and believe that this would be a disproportionate burden within the meaning of the accessibility regulations. However, we will make sure that any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

We have commissioned a new website which will be fully compliant by June 2022.

This statement was prepared on 7 September 2020. It was last reviewed 9 October 2020.

This website was last tested on 11 April 2022.  We sampled a range of pages, including the top 10 most-visited pages on our website.

A report was also produced by Dyno Mapper on 8 October.

We have added digital inclusion software called Browsealoud to our website – making our content more accessible with reading and translation support. This service is free for site users.

Click on the Browsealoud image that appears in the top right of your screen to launch the support toolbar.  Then simply click on any text to hear it read out loud.

Browsealoud offers reading and translation support – helping you to access and understand our website better.

  • text-to-speech: click on or select any text to hear it read aloud
  • translation: written and spoken translations in multiple languages
  • text magnification: enlarges text and reads it out loud
  • mp3 generation: converts selected text into an MP3 audio file
  • screen mask: blocks distractions on screen with a tinted mask
  • web page simplifer: removes clutter from the screen, displaying only the main text
  • settings: customise options to suit individual needs or preferences

All the features are accessed from an easy-to-use, floating toolbar – allowing you to drag and drop it anywhere on screen.

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