Accessible Information Standard

The Accessible Information Standard aims to make sure that anyone who has a disability, impairment or sensory loss is given information that they can easily read and understand.

Please inform staff of your communication or information support needs.

To help us make sure we get things right we need to record your accessibility requirements and information needs alongside your other details. These may include:

  • large-print leaflets, forms and other materials
  • ‘easy read’ leaflets
  • leaflets and forms in braille
  • sending you information via text or email, rather than calling you
  • sign language interpretation
  • use of a hearing loop
  • translation and interpretation services

What staff can do to provide accessible information

The Accessible Information Standard is a mandatory standard that all NHS and publicly-funded adult social care services must follow.

There are five important steps to providing accessible information:

  1. Identify: Ask if people have any information or communication needs, and find out how to meet those needs.
  2. Record: Record these needs in detail and in a clear way that is easily visible on service user records.
  3. Flag: Use alerts or flags to make it clear on the person’s file what their needs are, and what action must be taken to meet those needs.
  4. Share: Share information about the person’s needs with NHS, social care, voluntary or other relevant providers.
  5. Act: Put appropriate support in place to assist with the person’s communication or information needs.

Please use the staff intranet (InPut) to request translation services. Contact the communications team on for large print leaflets.

Back to main page