Planned industrial action by doctors taking place from 7 to 13 April 2026.

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Patient Advice And Liaison Service (PALS)

PALS telephone hours

Due to unforeseen circumstances, our telephone line opening hours are temporarily reduced. The line is currently open Monday to Friday from 12pm–2pm

Telephone: 0800 0857935

PALS is not an emergency service.

If you have concerns regarding your medical health, please contact your GP or NHS 111.

If you or someone you know is experiencing a mental health crisis, contact NHS 111 and select the option for mental health.

When you need information about our services, or if you have concerns about your care and treatment, contact Patient Advice and Liaison Service (PALS).

PALS can help you sort out any concerns or queries you may have about the services the Trust provides, giving you information and support.

PALS will help you with the following:

• Have a concern about your care and treatment and don’t know who to speak to

• Would like answers to your concerns but don’t want to make a complaint

• Have a suggestion or idea and want to share it

• Want to get the best from our services

• Want information on local voluntary or advocacy services

• Want information on local services for Carers

• Would like information on how to become a Foundation Trust member

PALS is for everyone – patients, carers and relatives. PALS is here to help when you need information and don’t know where else to turn.

Some questions and queries cannot be answered immediately.  If this is the case, we will take your details and do our best to respond to you within five working days.

PALS does not offer any direct counselling, advocacy services, diagnosis or medical advice.

Mid & South Essex NHS Foundation Trust PALS

0300 443 0330
Option 1 – Broomfield Hospital, [email protected]
Option 2 – Southend Hospital, [email protected]
Option 3 – Basildon Hospital, [email protected]

East Suffolk and North Essex NHS Foundation Trust PALS

Ipswich Hospital
0800 328 7624
[email protected]

Colchester Hospital
0800 783 7328
[email protected]

Other NHS Trusts
 
North East London NHS Foundation Trust PALS
0300 300 1711
[email protected]

Princess Alexandra Hospital NHS Trust PALS
01279 827211
[email protected]

Integrated Care Boards (ICB)
 
Mid and South Essex ICB
01268 594350 available 9-4
[email protected]
Compliments and complaints about a local NHS service.

Suffolk & North Essex ICB
0800 389 6819 available 9-3:30
[email protected]
  
Hertfordshire and West Essex ICB
01992 566122
[email protected] 
Compliments and complaints about a local NHS service including GP’s, dentists, pharmacists or opticians.
 
 

Contact us

Patient Advice and Liaison Service
The Lodge
Lodge Approach
Runwell
Wickford
Essex SS11 7XX

Due to unforeseen circumstances, our phone line opening hours are temporarily reduced. The line is currently open daily from 12pm–2pm

Telephone: 0800 0857935
Monday to Friday, 12pm-2pm excluding Bank Holidays

Email: [email protected]