Patient Advice And Liaison Service | Essex Partnership University NHS Trust

When you need information about our services, or if you have concerns about your care and treatment, contact Patient Advice and Liaison Service (PALS)

PALS can help you sort out any concerns or queries you may have about the services the Trust provides, giving you information and support.

PALS will help you with the following:

• Have a concern about your care and treatment and don’t know who to speak to

• Would like answers to your concerns but don’t want to make a complaint

• Have a suggestion or idea and want to share it

• Want to get the best from our services

• Want information on local voluntary or advocacy services

• Want information on local services for Carers

• Would like information on how to become a Foundation Trust member

PALS is for everyone – patients, carers and relatives. PALS is here to help when you need information and don’t know where else to turn.

Some questions and queries cannot be answered immediately. If this is the case, we will take your details and do our best to respond to you within five working days.

PALS does not offer any direct counselling, advocacy services, diagnosis or medical advice.

Mid & South Essex NHS Foundation Trust PALS
Basildon Hospital 01268 394440 available 10-2 mse.pals.btuh@nhs.net	Broomfield Hospital 01245 514130, available 10-2 mse.public.response@nhs.net
Southend Hospital 01702 385333 available between 10-2 mse.pals.suhft@nhs.net

East Suffolk and North Essex NHS Foundation Trust PALS
Ipswich Hospital 0800 328 7624 pals@esneft.nhs.uk	Colchester Hospital 0800 783 7328 pals@esneft.nhs.uk
Other NHS Trusts
North East London NHS Foundation Trust PALS 0300 300 1711 nelftpals@nelft.nhs.uk	Princess Alexandra Hospital NHS Trust PALS 01279 827211 paht.pals@nhs.net

Integrated Care Boards (ICB)

Mid and South Essex ICB
01268 594350 available 9-4
mseicb.complaints@nhs.net
Compliments and complaints about a local NHS service.

Suffolk & North Essex ICB
0800 389 6819 available 9-3:30
sneeicb.pals@nhs.net

Hertfordshire and West Essex ICB
01992 566122
hweicbwe.patientfeedback@nhs.net
Compliments and complaints about a local NHS service including GP's, dentists, pharmacists or opticians.

PALS is not an emergency service.

If you have concerns regarding your medical health, please contact your GP or NHS 111.

If you or someone you know is experiencing a mental health crisis, contact NHS 111 and select the option for mental health.

Contact us

To contact the PALS team please complete the below form.

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