A nursing home has been rated Good in a recent inspection by the Care Quality Commission (CQC).
Rawreth Court in Rayleigh is run by Essex Partnership University NHS Foundation Trust and provides care for older people, including those with dementia.
The CQC upgraded its overall rating for the nursing home from requires improvement to good, following an inspection in August. It is now rated good in all areas.
The inspectors said staff treated people with kindness, dignity and compassion and understood people’s individual needs and risks well.
They said: “People described the service as welcoming, caring and supportive and told us they felt safe, comfortable and well looked after.
“Relatives consistently praised the staff team and told us their family members had experienced improvements in their wellbeing, health and quality of life since moving into the service.
“People and relatives told us staff were kind, patient and responsive. Observations during the assessment showed positive interactions between staff and people, with staff providing reassurance, emotional support and personalised care.”
Relatives also mentioned the varied activity programme and opportunities for social engagement, community involvement and meaningful activities. The inspectors highlighted the Namaste Care sensory room, which creates a calming environment for residents and supports reminiscence and social interaction.
Nursing home manager Alina Kutraite said: “I am incredibly proud of our team, whose hard work and dedication over the past two years have resulted in this wonderful achievement from the CQC and our rating upgrade to Good.
“By sharing a clear vision and working together toward it, we have successfully reached our goal.
“During the two-day inspection, it was inspiring to see staff members demonstrating deep pride in the service they provide and eagerly engaging with the inspectors.
“I would like to extend my sincere thanks to everyone – our staff, residents, their families, and our service managers – who has supported us.
“This rating upgrade is a true testament to our collective hard work, and we will continue to work toward further improving the service and care we provide to our residents.”
Trevor Smith, Interim Joint Chief Executive of EPUT, said: “We are really proud of the Rawreth Court team for their diligence, commitment and continuous efforts to provide the best possible care for their residents.
“The CQC highlighted how feedback on people’s experiences of care was overwhelmingly positive, which is really heartening to hear and a testament to the team’s compassion and dedication.
“We will continue supporting them to build on their achievements and implementing recommendations from the inspection team.”
The improved CQC rating follows Rawreth Court recently achieving the Gold Standards Framework Hallmark Award for the high quality care they provide for people nearing the ends of their lives.
The full inspection report can be found on the CQC website.
About EPUT:
- EPUT has a vision to be the leading health and wellbeing service in the provision of mental health and community care: Who we are – Essex Partnership University NHS Foundation Trust
- EPUT provides services to more than 100,000 patients at any one time and our staff are focused on providing high quality care in often complex situations.
- The organisation has invested in inpatient facilities and community services to make them safer and more therapeutic. We have extensively invested in technology to keep patients safer, enhanced training, and are continuously working with our staff, patients, their families and carers to use learning and best practice to enhance our quality of care.
- While there is more to do, the Trust has made significant progress through innovation:
- Our 111 mental health crisis phone line ensures people in need can access support 24 hours a day, 365 days a year
- People with lived experience have been employed in designated roles across the Trust, ensuring patient voice is heart of the organisation and all that we do.
- A number of new initiatives have been launched, helping people access the support they need when they need it most. These include a mental health urgent care department, By Your Side maternal mental health service, Rough Sleeper team, mental health crisis ambulance cars, virtual wards and neuromodulation service.
- EPUT was formed on 1 April 2017 and provides community health, mental health and learning disability services across Essex, Luton and Bedfordshire and Suffolk. We employ more than 7,200 staff working across more than 200 sites.
- To read more about our priorities and commitments to deliver the highest quality and safest care possible, visit https://eput.nhs.uk/about-us/2023-2028-strategic-plan/