Dementia and Frailty Service

West Essex Intensive Support Team (IST)
IST provides intensive support to patients with dementia of any age and older people with Mental Health diagnosis to prevent hospital admissions to both acute and psychiatric hospitals. The Multi Disciplinary Team (MDT) work closely with Community Nursing colleagues and Essex County Council teams to support patients suffering a mental health crisis to remain in their own home by providing timely assessment, diagnosis and treatment for up to 6 weeks before transferring care back to routine services once the crisis has passed.

The team are available 9:00 – 17:0,  365 days a year.

Health professionals can refer for IST involvement via Single Point of Acccess (SPA).

In the event of a Mental health emergency West Essex patients and their families can access services out of hours by dialing 111 option 2.

Frailty is a state of mental, physical or emotional vulnerability especially in later life. It can mean you need a high level of support with personal care, for example, or that you are not able to do these things for yourself.

You have been referred as you may be experiencing mental health problems such as a memory or some other mental health problem.

The team will give you:

  •  A detailed assessment of your memory and mental health
  •  Help to manage at home and when out and about
  •  A diagnosis of your condition
  •  Treatment (with medication if appropriate)
  •  Support and information about your diagnosis
  •  Information about other agencies that can offer support or advice
  •  Follow up appointments with a member of our specialist team or in our nurse-led clinics.

Where service is based

Mid Essex Specialist Dementia Frailty Service
The Crystal Centre
Pudding Wood Drive
Monday-Friday – 9.00 – 17.00
Telephone: 01245 515300
Harlow Specialist Dementia Frailty Service
Latton Bush Centre
Southern Way
CM18 7BL
Monday-Friday – 9.00 – 17.00
Telephone: 01279 621919
Uttlesford Specialist Dementia Frailty Service
Western House
Chapel Hill
CM24 8AG
Monday-Friday – 9.00 – 17.00
Telephone: 01279 872900
Epping Specialist Dementia Frailty Service
MHU, St Margaret’s Hospital
The Plain
CM16 6TN
Monday-Friday – 9.00 – 17.00
Telephone: 01279 827871
The King’s Wood Centre Specialist Dementia Frailty Service
Turner Road
Monday-Friday – 9.00 – 17.00
Telephone: 01206 228970