SWIFT is a community team that will help patients stay at home when they are feeling unwell, rather than be transferred to hospital. The SWIFT service is designed with a ‘home first’ ethos and will provide specialist, nurse-led care in people’s own homes. They will visit patients within two-hours of receiving a referral from their GP practice to stabilise their immediate health need.

They will support patients to feel better by visiting at home to provide the necessary assessments, medication and nursing interventions and aim to stabilise patients within five days.

All calls are answered by a senior nurse in the team, who will assess the case and advise if the service is able to stabilise and manage the patient, or whether they do need hospital-based care.  A member of the team will then visit the patient within two hours.

If at any point the patient deteriorates and can no longer be safely managed at home, the SWIFT team will coordinate safe transfer to the hospital for an inpatient admission.

Where service is delivered

This is a community-based service covering South East Essex, Castle Point and Rochford and Southend CCGs

Hours of operation

7 days a week, 08:00-22:00

How to contact service

Referrals from the Ambulance Service can be made direct to the Urgent Community Response Team Single Point of Access on 01702 372025

Other health and social care professionals can refer to the SWIFT coordinator on 0333 015 3481. Referrals are accepted between 08:00-20:00.

Patients can contact the service via the Community Coordination Centre on 0333 015 3481