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Patients Know Best – our new online patient portal

Patients Know Best is a new online patient portal being brought to you by EPUT.

It brings together information from various teams, services and organisations involved in your care and makes it available in a single, secure personal health record.

Once fully launched, this free portal will allow you to view your personal health information and access NHS services. You can also choose to share your health record with staff, carers, or someone you trust. It aims to enhance your experience and give you more control.

All your personal information will be safely and securely stored. Instant notifications will alert you whenever there’s new data available for you.

Accessing Patients Know Best couldn’t be easier. Simply log in via the NHS App using your NHS login.

You can also sign up and log in using the Patients Know Best online portal, available on any web browser on any device.

If you already access EPUT services, you might receive an invitation from us to register for Patients Know Best. This could come via email, text message (SMS) or a letter in the post.

If you’ve been a patient with us over the last five years but haven’t received an invitation, don’t worry – you can register for Patients Know Best using this link.

We’re excited to launch Patients Know Best, but it’s important to understand that information is being added to your portal gradually.

This means that at the beginning, you may not see any of your health information in your portal. You can expect to see more information added over time, and you will receive an automatic notification when more information becomes available.

While you wait for us to add information to your personal record, you can still claim your Patients Know Best and start using several of its features. These include:

  • adding your own data
  • tracking medication
  • adding allergy information
  • linking wearable devices (e.g. smart watches)
  • log health measurements

We're also working closely with clinical teams to introduce extra features and see how Patients Know Best can enhance your outpatient experience. We will gradually roll out these features over time.

Learn more about Patients Know Best and what to expect with this helpful video.

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