Patient Experience feedback

Experience is one of our core components of quality, it is therefore vital we give patients increasing opportunity to provide their feedback.

EPUT is always keen to get feedback on the services it provides. Good or Bad.

We use iWantGreatCare, a health reviews website, to collect feedback on what patients think, monitor it and action where possible.

In January 2024, 463 patients responded to our Friends & Family Test via I Want Great Care

93.3% said they had a positive experience
4.1% said they had a negative experience

What is iWantGreatCare?

iWantGreatCare is an independent secure service, trusted by patients, doctors and hospitals. They encourage patients to leave meaningful feedback on their care, say thank you and help the next patient by improving experiences. Your feedback is totally confidential, collected and processed independently by iWantGreatCare.

How can I give feedback?

There are a number of ways you can leave feedback with iWantGreatCare: you can scan the QR code displayed on posters, leaflets and business cards, to direct you to an online survey. Or request a paper form from your clinician. 

Please watch this short video of why giving feedback is so important.