Patient Experience

Placing the patient at the heart of the Trust is fundamental to everything we do at EPUT.

To provide the best possible service we use professionals – doctors, nurses and therapists – who are experts in their field. The people who use our services are experts by experience and are the real authorities on our performance so we welcome their feedback wherever possible.

We have enthusiastic Patient Experience Groups, Carer Groups and Stakeholder Groups that oversee the work that we do. Service users and carers can complete surveys to give us important feedback about their experiences of using our services.

These are just some of the many opportunities we have for service users, carers and volunteers to become involved with the Trust to help us develop the services we provide.

If you are interested in attending meetings, joining focus groups or workshops, commenting on draft policies, or participating in recruitment panels then please contact us.

If you would like more information please feel free to email us at  or by phoning us on 01268 739839.

Friends and Family survey

The Trust has in place a unified patient survey.  This draws together the national NHS Friends and Family Test (FFT) and a further series of local questions around key areas we identified together with people who use our services. Surveys are sent to all patients who have recently been discharged, either from inpatient services or community caseloads as well as some patients who have chronic long term conditions to ensure they continue to receive a good service. Carers are also asked to complete the survey for those unable to fill it in themselves.

The FFT and our local questions are important feedback tools that support the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The FFT asks people if they would recommend the services they have used and offers a range of responses. The FFT and local questions provide a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming our services and supporting patient choice.

Patient and Carer Experience Framework

The Patient Experience Framework is a key document that draws together the Trust’s approach and priorities in relation to patients, service users and carers experiences promoting a shared culture, new vision, new values and motivation to deliver corporate and team objectives.

In the autumn of 2019 the Patient Experience Team invited service users, carers, patients, people with lived experience, staff and members of the public to have their say about EPUT’s services.

Please take a moment to read our Patient Experience Framework 2020-2023


Listening to patients, carers and stakeholders is crucial to our aim to provide top quality care. You can have your say by; attending one of EPUT’s public meetings, calling 01268 739839 or emailing

Take a look at our events calendar to find the next Your Voice event.