Patient Experience

Placing the patient at the heart of the Trust is fundamental to everything we do at EPUT.

To provide the best possible service we use professionals – doctors, nurses and therapists – who are experts in their field. The people who use our services are experts by experience and are the real authorities on our performance so we welcome their feedback wherever possible.

We have enthusiastic Patient Experience Groups, Carer Groups and Stakeholder Groups that oversee the work that we do. Service users and carers can become mystery shoppers or complete surveys to give us important feedback about their experiences of using our services.

These are just some of the many opportunities we have for service users, carers and volunteers to become involved with the Trust to help us develop the services we provide.

If you are interested in attending meetings, joining focus groups or workshops, becoming a mystery shopper, commenting on draft policies, or participating in recruitment panels then please contact us.

Have Your Say!

Listening to patients, carers and stakeholders is crucial to our aim to provide top quality care. You can have your say by; attending one of EPUT’s public meetings, calling 0800 085 7935 or emailing epunft.pals@nhs.net.

Take a look at our events calendar to find the next Have Your Say event.