Patient Experience team

Placing the patient at the heart of the Trust is fundamental to everything we do at EPUT.

To provide the best possible service we use professionals – doctors, nurses and therapists – who are experts in their field. The people who use our services are experts by experience and are the real authorities on our performance so we welcome their feedback wherever possible.

We have enthusiastic Patient Experience Groups, Carer Groups and Stakeholder Groups that oversee the work that we do. Service users and carers can complete surveys to give us important feedback about their experiences of using our services.

These are just some of the many opportunities we have for service users, carers and volunteers to become involved with the Trust to help us develop the services we provide.

If you are interested in attending meetings, joining focus groups or workshops, commenting on draft policies, or participating in recruitment panels then please contact us.

Do you want to volunteer with EPUT? If so, visit our volunteering at EPUT page to learn more and sign up.

MEET THE TEAM

Director of Patient Experience

I joined the Trust in April 2021, having worked at (and with) many NHS organisations both locally and nationally in the last 10 years of my career. With that I bring a range of transferable experience to the team, and organisation, to transform how we improve the experience of the people that use our services. I am passionate about improving lives for our NHS patrons, and recognise myself as a service user, along with my loved ones, which drives me to make meaningful and lasting change.

Head of Patient Experience

I have worked previously in mental health and community health care settings. I have a MSc in Positive Psychology that I find myself using every day; in managing a team, liaising with patients and working with colleagues from partner organisations. I am passionate about driving meaningful change out across the Trust, through public involvement. I am excited to be in the current patient experience team and to work together on what we plan to achieve in the next 3 years.

Senior Patient Experience Coordinator – Recompense Policy for Lived Experience Ambassadors & Buddy Scheme

I have worked for EPUT & previously SEPT (South Essex Partnership Trust) for over 16 years in the Patient Experience Team, working with Volunteers and Lived Experience Ambassadors. I am currently leading on the new Recompense Policy and facilitate the Buddy Scheme, where Lived Experience Ambassadors share their stories with our mental health nursing and Allied Health Professional students.

Patient Experience Coordinator for Mid, North East and West Essex

I have worked for EPUT since the merger in 2017, previously working for NEPT (North Essex Partnership Trust) in the Complaints & PALS department. I am currently responsible for the Mental Health Forums, Open Inpatient Meetings, Working with Volunteers and Lived Experience Ambassadors, Engagement and Involvement, Smart Surveys, Friends & Family Test Questionnaires (FFT) and ‘You Said, We Did’.

Patient Experience Volunteer Administrator

I have worked in the NHS for the past few years, starting in a clinical role as a dental nurse in 2017, then last year supporting the National Test and Trace Team in the fight against COVID-19. I am excited about my new role as a Volunteers Administrator with EPUT. I enjoy helping people and working for a good cause.

Patient Experience Volunteer Coordinator

I have worked for EPUT since after the merger in 2017, as a Volunteer Coordinator and Assistant for Business Support. I recently took a secondment with the Mass Vaccination Programme, working with the Volunteering Bureau and have now returned to my previous role as a Volunteer Coordinator, within the Patient Experience Team.

PET VISION

Our people (patients, carers and families included) are involved with key decisions and engaged in driving forward meaningful change; with engagement at the heart of everything we do. Ensuring that the experience of those that use our services is a golden thread throughout the Trust; seen as equal in value to safety and quality.

We Care, We Learn, We Empower.

Patient Experience Team

Telephone: 01268 739839
Email: epunft.pet@nhs.net