Expectations

Staff expectations of young people

The team would expect that you engage with the programme and support offered. You should be respectful towards staff and peers on the unit. You are expected to adhere to all boundaries and agreed behaviours whilst on the unit. We also ask that you should be mindful of others in language and behaviour. You should engage with your personal treatment programme. In an emergency, you will follow staff instructions to maintain your safety and the safety of others.

What young people should expect from staff

Young people should expect that staff should always be respectful in their behaviour and language. Staff should show a compassionate and caring attitude towards you and your individual needs. Staff on duty act in accordance with EPUT policy and procedure and are aware of their professional role.

Family/carers/visitors/professionals expectations

Staff will always remain respectful. Staff will liaise with others involved in your care where appropriate and adhere to all confidentiality and sharing of information policies. Staff will always safeguard you and be aware of Trust safeguarding policy and procedures. Visitors will adhere to the guidance provided on contraband items brought into the unit and shared with you. Families/carers will share important information with the team which may affect the management and treatment of young people. Visitors adhere to the unit guidelines regarding visiting, to support the operational activities of the unit. Families/carers will support you to adhere to the programme throughout your admission and support the treatment/ behaviour management approach that the team advise for you. Families/carers should expect a good level of communication regarding their young person and should feel involved in their young person’s care, where appropriate. Families/carers should feel able to approach the team for further advice or information about their young person.

We will always aim to meet your individual spiritual and cultural needs. We will discuss these at some point during the admission process, however, please ensure that you make us aware of any needs or requirements that you may have, including reading material, and prayer room facility.

Our unit aims to respect all aspects of cultural, ethnic and gender diversity. We will discuss your personal preferences at some point during the admission process, but we encourage you to raise any thoughts, concerns, or requests that you may have to ensure your individual needs are met.