The Lighthouse keeping you informed

The Lighthouse is continuing to hire more administrative staff. As a result of the recruitment so far, calls are now being answered with a 10 to 15 minute maximum waiting time.

We recommend that you submit a prescription request within two weeks of it running out. If you have an urgent request for medication, please email epunft.lighthouse.prescriptions@nhs.net for a repeat prescription.

We have been working with local partners, including commissioners, councils, schools, GPs, parent carer forums, and families to improve services at The Lighthouse, which includes:

• A new nurse-led ADHD service, which provides Qb test screening. This is a computer-based screening which gives a good initial indication of whether a child has ADHD. The clinic also provides further diagnostic assessments for children with suspected ADHD, and treatment.
• We have hired more doctors on a temporary basis to clear the backlog and reduce appointment waiting times, has recruited a permanent paediatric consultant for neurodisabilities, and continues to recruit for more permanent medical staff.
• Recruited additional administrative staff to answer phones more quickly, and to support with referrals and booking appointments
• Services are also looking at how they can introduce improved ways of working

We hope these changes will give families a better experience with The Lighthouse and will begin to reduce waiting times which is a priority for our services. 

We are using a new website for families to provide feedback. Please share your views through the I Want Great Care website using this link, or by visiting http://eput.iwgc.net/ and searching the service code 5082.

We also work with local parent carer forums who you can provide feedback to:

• Essex Family Forum essexfamilyforum.org
• Southend SEND Independent Forum southendsendindependentforum.co.uk