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The Lighthouse keeping you informed

EPUT took over the management of children's services at The Lighthouse Child Development Centre in Southend from Mid and South Essex NHS Foundation Trust in March 2022.

We host the services at The Lighthouse on behalf of the Mid and South Essex Community Collaborative, a partnership between a number of NHS organisations who work together and provide services in the community for children and young people.

Parents, carers and young people who use services provided by the Lighthouse Child Development Centre in Southend are being asked to share their views at an upcoming virtual event.

Essex Partnership University NHS Foundation Trust (EPUT) will be hosting its next Lighthouse Parent, Carer and Young Person Network meeting on Monday 5 December from 7pm to 9pm.

The meeting will take place on Microsoft Teams – use this link to join. If you have any queries or need any support to join the meeting, please email epunft.pet@nhs.net

The Lighthouse is continuing to hire more administrative staff. As a result of the recruitment so far, calls are now being answered with a 10 to 15 minute maximum waiting time.

We recommend that you submit a prescription request within two weeks of it running out. If you have an urgent request for medication, please email epunft.lighthouse.prescriptions@nhs.net for a repeat prescription.

We have been working with local partners, including commissioners, councils, schools, GPs, parent carer forums, and families to improve services at The Lighthouse, which includes:

  • A new nurse-led ADHD service, which provides Qb test screening. This is a computer-based screening which gives a good initial indication of whether a child has ADHD. The clinic also provides further diagnostic assessments for children with suspected ADHD, and treatment.
  • We have hired more doctors on a temporary basis to clear the backlog and reduce appointment waiting times, has recruited a permanent paediatric consultant for neurodisabilities, and continues to recruit for more permanent medical staff.
  • Recruited additional administrative staff to answer phones more quickly, and to support with referrals and booking appointments
  • Services are also looking at how they can introduce improved ways of working

We hope these changes will give families a better experience with The Lighthouse and will begin to reduce waiting times which is a priority for our services. 

We are using a new website for families to provide feedback. Please share your views through the I Want Great Care website using this link, or by visiting http://eput.iwgc.net/ and searching the service code 5082.

We also work with local parent carer forums who you can provide feedback to:

 

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