The Lighthouse: keeping you informed

The Lighthouse is continuing to hire more administrative staff. As a result of the recruitment so far, calls are now being answered with a 10 to 15 minute maximum waiting time.

We have created a new flyer to show the different ways you can get in touch regarding your child's care. Use this link to view the flyer. 

We have been working with local partners, including commissioners, councils, schools, GPs, parent carer forums, and families to improve services at The Lighthouse, which includes:

• A new nurse-led ADHD service, which provides Qb test screening. This is a computer-based screening which gives a good initial indication of whether a child has ADHD. The clinic also provides further diagnostic assessments for children with suspected ADHD, and treatment.
• We have hired more doctors on a temporary basis to clear the backlog and reduce appointment waiting times, has recruited a permanent paediatric consultant for neurodisabilities, and continues to recruit for more permanent medical staff.
• Recruited additional administrative staff to answer phones more quickly, and to support with referrals and booking appointments
• Services are also looking at how they can introduce improved ways of working

We hope these changes will give families a better experience with The Lighthouse and will begin to reduce waiting times which is a priority for our services. 

We are using a new website for families to provide feedback. Please share your views through the I Want Great Care website using this link, or by visiting http://eput.iwgc.net/ and searching the service code 5082.

We also work with local parent carer forums who you can provide feedback to:

• Essex Family Forum essexfamilyforum.org
• Southend SEND Independent Forum southendsendindependentforum.co.uk