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The Lighthouse: keeping you informed

EPUT took over the management of children's services at The Lighthouse Child Development Centre in Southend from Mid and South Essex NHS Foundation Trust in March 2022.

We host the services at The Lighthouse on behalf of the Mid and South Essex Community Collaborative, a partnership between a number of NHS organisations who work together and provide services in the community for children and young people.

The Lighthouse Parent, Carer and Young Person Network is open to all parents, carers and young people living in Southend and Essex who use services provided by the Lighthouse Childhood Development Centre in Southend. 

Meetings give you the opportunity to: 

  • meet and speak to the Lighthouse team
  • ask questions
  • hear about service developments
  • connect with other parents, carers and young people

Stay for as long or as little as you like, come with a question or simply to listen. 

The next meeting will take place on Tuesday 7 February 2023 from 5:00pm to 7:00pm, via Microsoft Teams. Use this link to join.

If you have any questions or need any support to join the meeting, please email epunft.pet@nhs.net

The Lighthouse is continuing to hire more administrative staff. As a result of the recruitment so far, calls are now being answered with a 10 to 15 minute maximum waiting time.

We have created a new flyer to show the different ways you can get in touch regarding your child's care. Use this link to view the flyer

We have been working with local partners, including commissioners, councils, schools, GPs, parent carer forums, and families to improve services at The Lighthouse, which includes:

  • A new nurse-led ADHD service, which provides Qb test screening. This is a computer-based screening which gives a good initial indication of whether a child has ADHD. The clinic also provides further diagnostic assessments for children with suspected ADHD, and treatment.
  • We have hired more doctors on a temporary basis to clear the backlog and reduce appointment waiting times, has recruited a permanent paediatric consultant for neurodisabilities, and continues to recruit for more permanent medical staff.
  • Recruited additional administrative staff to answer phones more quickly, and to support with referrals and booking appointments
  • Services are also looking at how they can introduce improved ways of working

We hope these changes will give families a better experience with The Lighthouse and will begin to reduce waiting times which is a priority for our services. 

We are using a new website for families to provide feedback. Please share your views through the I Want Great Care website using this link, or by visiting http://eput.iwgc.net/ and searching the service code 5082.

We also work with local parent carer forums who you can provide feedback to:

 

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