We are currently experiencing an extremely high volume of calls to the Lighthouse, averaging 300 calls a day. Our current staffing levels mean we cannot answer general queries as quickly as we would aim to. We understand that any delays are frustrating. We have recruited additional staff, who will join us by September, so we can respond more quickly.
At the moment, we are prioritising medication reviews. If your request for medication is urgent, please email email@example.com for a repeat prescription. You can also call the Lighthouse to request this. We recommend that you submit a prescription request within two weeks of it running out.
If your call is about appointments or waiting times, we will respond to you within 15 working days, or three weeks. We aim to reduce our response time by September, when we will have more administrative staff in our team.
You may have recently had correspondence from your former paediatrician advising you that the care of your child is being transferred to EPUT’s paediatric team. If you have any concerns with the letter you received we want to assure you that your child will continue to be seen at the Lighthouse with our current paediatric doctors. If you have an outstanding appointment with the former paediatric team we ask you to send an email to firstname.lastname@example.org and we will respond to you within 15 working days or three weeks.